FAQs
Read frequently asked questions regarding our Managed IT Services.
What exactly is “Managed IT Services”?
Managed IT Services is the enhancing of an organization’s IT operations through outsourcing to gain productivity, security, and cost-performance benefits.
How long has a COUPLE of GURUS been delivering managed IT services?
We’ve been in business continuously since our founding in 2002. We started offering managed services in 2006.
How will your managed services give us a competitive edge?
Through our technology planning process: We will align your organization's goals to your technology plan. At a COUPLE of GURUS, we have the resources to keep our clients ahead of the curve on the latest developments in technology, security, and regulatory compliance. Our team’s collective IT expertise covers a very broad spectrum; a typical small to mid-sized organization would need to employ multiple individuals to equal this knowledge, at much greater expense. And at a COUPLE of GURUS, we have the resources to continuously upskill, thereby keeping our clients ahead of the curve on the latest developments in technology, security, and regulatory compliance.
What kind of pricing model do you offer?
Our approach is a hybrid of per user and per device pricing. We look at the complexity of the infrastructure and the scope of services that the customer needs, and choose the pricing model that makes it easy for the customer to plan and budget. Typically, this means per user pricing. In some cases, because of the way an organization is structured, per device pricing makes more sense. For example, if an organization’s workforce has multiple shifts, per user pricing can become difficult to manage. In this case, it might be easier to manage by device.
Ultimately, the goal is to have pricing that both parties can track easily. Our service plan pricing is consistent month to month, and all our service plans are created individually to meet the specific needs of each client.
Can your team help us work remotely?
Yes, we can provide everything your organization needs to begin or expand your remote work solution. We have been specializing in cloud technology since the term’s creation in the mid-2000s; today, our remote working services center around three categories: Productivity (communication and collaboration), Security, and Policy/Procedures.
What are your communications channels? How can we reach you?
We have several channels of client support. For general inquiries, contact us by e-mail. For emergencies, we have our Live Desk 24-hour telephone number and email address. You can also message us directly from our website. Clients have access to a secure client portal, and anyone can book appointments with us directly via a scheduling calendar on our website.
Why do you call your Help Desk the "Live Desk"?
Because you always get a live Guru answering the phone.
Are you insured? What happens if we experience a data breach?
a COUPLE of GURUS is fully insured. We have a long history of working with clients in highly regulated environments, handling highly confidential information. Our services are designed around the premise of business continuity. This means that we will ensure your data is being automatically backed up to a secure server and that protocols are in place so that your operation recovers quickly and painlessly from any system-down or data-loss event.
Do you do Office 365/Microsoft 365 migrations?
Yes, we have extensive experience with Microsoft’s cloud platforms, and can perform your migration according to the path that makes the most sense. We can perform migrations from traditional on-premises networks to Office 365/Microsoft 365, G-suite to Microsoft 365, or consolidate existing Office 365 tenants. If you’re unsure which migration type is best for you, or how to take the first step, get in touch with us. We’ve helped dozens of clients with their Office 365 migrations, and we can make sure yours goes as quickly and smoothly as possible.
Do you do server migrations and/or upgrades?
Yes, we do both hardware and cloud-based server migrations. We can help you evaluate your current server and network, create an appropriate migration timeline, and decide between the various server options so that your migration goes smoothly and results in a future-proof network.
Do you do any one-time break-fix computer work for non-businesses?
Generally we don't offer this. You can read our blog on the difference between Break/Fix IT Services and Managed IT Services here.
Are you able to help with managing, maintaining, and securing my website?
While we can (and do) assist with DNS website updates, managing/maintaining your website is not something that we do. However, we do know and recommend a great WordPress Website Management and Maintenance company that you can use for just that!