Aaron Levite at a COUPLE of GURUS

Careers at a COUPLE of GURUS

Do you love working with Technology? Have you ever built your own computer, just for fun? Do you have a server running in your basement? Then you might be a Guru!

If you are looking to work at a fast-moving, dynamic managed IT service provider with a fun culture in the North Loop, we are the right company for you.

At a COUPLE of GURUS, we are experts in network infrastructure and business consulting. We specialize in network configuration, security and support, hardware selection and installation, workstation and user support, and CIO-level consulting and planning. For small businesses looking for ongoing help from a virtual IT department, a COUPLE of GURUS is their trusted guide. We are seeking local MN engineers worthy of being called a Guru.

Current Job Openings:

Project Engineer Guru Level 2/3

Our Project Engineer Guru Level II/III assists with the implementation, and documentation of small business networks for multiple clients adhering to a technology stack for uniform support by a separate service and support team. You will be prioritizing and scheduling projects, acting in a team lead role for projects, performing basic project management, and executing on the approved project charters and work plans. You will be creating clear documentation in our PSA as well as our Wiki. You will provide projects in a timely, professional, and courteous manner that results in Wildly Happy Clients.

Qualifications:

  • A passion for technology
  • Problem solving skills
  • Learns from present by researching the past
  • Strong desire to learn and continuously improve
  • Embodies our core values of Trust, Perseverance, Family, Integrity, Fun, and Becoming a True Guru.

Work Experience:

  • 3 to 5 years work experience in IT
  • Post-secondary education in technology desired
  • MSP Experience desired
  • Performing in an escalation role
  • Reviewing and implementing IT solutions and projects
  • Use of a PSA/Ticketing System
  • Use of an RMM solution
  • Providing regular status updates internally and to points of contact at clients on tickets or projects

Technologies:

  • Windows operating systems; both server and desktop
  • Windows Server Administration
  • Virtualization technologies and hypervisors
  • Firewall deployment, configuration, and management
  • Switching and wireless access deployment, configuration, and management
  • Microsoft 365 applications including Exchange Online, SharePoint Online and Teams
  • Microsoft Azure Endpoint Management implementation and administration
  • Hosted cloud providers such as Azure, AWS, Rackspace, GreenCloud, etc
  • BCP and DR design, implementation, and administration

Additional Knowledge, Skills, and Responsibilities:

Desired Certificates

  • Network+
  • Security+
  • MCSE: Core Infrastructure (exams: 70-413, 70-745, or 70-744)
  • Microsoft 365 Certified: Fundamentals (MS-900, MS-500, MS-100, MS-101)
  • FortiGate NSE 4 (NSE 1, NSE 2, NSE 3)
  • Datto CDS: Continuity
  • HPE servers and Aruba networking experience
  • Professional communication skills including written and verbal communication with co-workers and customers on technical and non-technical items
  • Excellent active listening and customer care skills
  • Ownership of assigned tasks, tickets and projects
  • Self-motivated with the ability to take ownership of an issue and see it through to resolution
  • Good self-organizational skills and prioritization ability for managing multiple tasks and projects
  • Be able to adapt and learn quickly new technologies, processes, and procedures
  • Understanding of cyber-security’s role in IT and proactive approach to response and protection
  • Basic understanding of project opportunities and implementation from start to finish
  • Knowledge and awareness to suggest project and system solutions to improve client’s business needs

Benefits:

  • Continuing Education and Certifications
  • Paid Time Off
  • Paid Holidays
  • Birthday is a Paid Day Off
  • Free Breakfast
  • Health, Dental and Vision Insurance Coverage
  • Life & AD&D Insurance Package
  • Short Term and Long Term Disability Income Benefit
  • Matching Retirement Contribution up to 3% of Salary

Systems Engineer Guru Level 1/2

Our Systems Engineer Guru Level I/II assists with the implementation, and maintenance of small business networks for multiple clients. Engineers in this role resolve client issues promptly, quickly diagnose technical projects, formulate solutions and apply them. You will be prioritizing, evaluating, resolving, and escalating tickets. You will be creating clear documentation in our ConnectWise Manage PSA as well as our Wiki. You will provide support in a timely, professional and courteous manner that results in Wildly Happy Clients.

Qualifications:
We are looking for a technical person with a passion for technology, good problem solving skills, learns from present by researching the past, and the strong desire to learn and continuously improve. It’s important to us to hire someone who embodies our core values of Trust, Perseverance, Family, Integrity, Fun, and Becoming a True Guru.

This position will also require professional communication skills, including written and verbal communication with co-workers and customers. The desired candidate would have excellent active listening and customer care skills. You would also be self-motivated with the ability to take ownership of an issue and see it through to resolution.

We are looking for someone who has completed a post-secondary educational program in a technology field and has a minimum of 2 years’ work experience in IT. CompTIA A+ and Windows Desktop certifications are desired and expected to be achieved. CompTIA Network+ and Microsoft MCSA or equivalent certifications are desired.

Benefits:

  • Continuing Education and Certifications
  • Paid Time Off
  • Paid Holidays
  • Birthday is a Paid Day Off
  • Free Breakfast
  • Health, Dental and Vision Insurance Coverage
  • Life & AD&D Insurance Package
  • Short Term and Long Term Disability Income Benefit
  • Matching Retirement Contribution up to 3% of Salary

To Apply:

Send your resume to [email protected] along with a description of why you think you'd be a good Guru. Be sure to include the Job Title that you're applying for in the Subject of the email.