Are you a relationship‑builder, a steady and solutions‑focused professional, and someone who takes pride in delivering exceptional service with accuracy and integrity? Do you naturally connect with people while maintaining a thoughtful, consultative approach to sales?
If so, a COUPLE of GURUS wants to meet you!
About the Role
We’re seeking an Account Manager who excels at developing and nurturing long‑term client relationships while identifying strategic opportunities to help organizations improve their technology environment. In this role, you will serve as a trusted advisor — understanding client needs, communicating clearly, ensuring expectations are met, and connecting clients with the right IT solutions.
This position is ideal for someone whose strengths align with the ISC profile in DISC:
- I (Influence): You build rapport easily, communicate with clarity, and bring optimism to interactions.
- S (Steadiness): You are dependable, patient, consistent, and committed to serving clients well.
- C (Conscientiousness): You value accuracy, follow‑through, documentation, and doing things the right way.
Key Responsibilities
Client Relationship & Sales Growth (60%)
- Grow and support existing client accounts by uncovering ways to further partner and deliver IT solutions that meet business needs.
- Serve as the primary liaison between clients and technical teams, ensuring communication is smooth, expectations are clear, and outcomes exceed expectations.
- Manage the full sales cycle using a consultative approach — asking great questions, listening deeply, and presenting solutions aligned to client priorities.
- Identify new business opportunities through referrals, warm leads, and cultivating long‑term relationships.
- Participate in marketing and client‑facing activities that drive new business and deepen engagement.
Reporting, Process, and Best Practices (30%)
- Maintain accurate documentation, follow established processes, and complete all required reporting.
- Use ConnectWise to track activities, enter tickets, document sales cycles, and manage time and expenses.
- Prepare updates for weekly sales meetings and ensure opportunities match company standards.
Professional Development (10%)
- Continue developing your sales, consultative, and technical understanding through training and company‑supported professional growth.
What Makes You a Great Fit
Influential communicator who builds trust and rapport easily.
- Steady, reliable partner to clients and coworkers — you follow through, stay organized, and handle challenges with calm confidence.
- Detail‑oriented and thorough, especially in documentation, reporting, and sales processes.
- Empathetic problem‑solver who cares about client success and long‑term relationships.
- Optimistic, patient, and persistent, especially when navigating multiple priorities.
Minimum Qualifications
- 2+ years of outside sales experience in the IT/Managed Services industry.
- Experience using ConnectWise or similar PSA/CRM systems.
- Strong communication skills — verbal, written, and presentation.
- Ability to understand and explain technology in a business‑focused way.
- Valid driver’s license and ability to travel to client sites as needed.
Preferred / Valued Qualifications
- 5+ years of industry sales experience.
- Advanced Microsoft Office skills.
- Demonstrated experience in consultative or solutions‑based selling.
Why You’ll Love Working with Us
- Collaborative, supportive culture grounded in integrity, professionalism, and service.
- Opportunity to influence client success and make meaningful business impact.
- A stable and people‑focused environment where reliability, teamwork, and character matter.
Ready to Apply?
Send your resume and a cover letter explaining why you’re a great ISC‑style fit for this role.
